Join our team.
Headquartered in Toronto and operating in a growing list of world-class cities, we're a group of passionate innovators looking to unleash the true marketing power of every real estate listing. If you find this exciting too, then we'd love to meet you.Back to all positions
Customer Support Expert
We are seeking a full-time work-from-home Customer Support Expert. The ideal candidate has experience in the real estate industry, specifically in supporting residential real estate agents, since they make up most of our customer base.
- Respond to incoming emails and calls from our customers and contractors to resolve issues in a timely manner. Typical issues include but are not limited to basic technical support, product inquiries, appointment scheduling, revision requests, and feedback.
- Develop a comprehensive understanding of our product offering, production process, and customer service policies.
- Identify when issues need to be escalated to the management staff for resolution.
- Monitor customer support line notifications (e.g. via mobile notifications) during evenings and weekends to identify and resolve any urgent issues.
- Assist in creating a knowledge base of common support requests for future reference.
⭐ Key qualifications
- Excellent written and oral communication skills.
- Ability to keep warm and positive demeanor with customers at all times.
- Ability to communicate in friendly and personable manner via email and phone conversations.
- Ability to understand technical aspects of Realvision's processes at a level of understanding to offer basic technical support.
- Proficiency with modern computer technology and web applications.
📝 Get in touch!
We don't usually care for too much formality, so the application is super simple. Just answer a few questions from the heart, include your resume, and if there's a fit we'll get back to you in no time.
P.S. It almost goes without saying that we're an equal opportunities employer. We celebrate diverse perspectives as one of our greatest strengths and insist on breaking down the barriers that keep anyone from shining their brightest.